Do you support both Mac and Windows?

Yes. We manage mixed Mac and PC environments, MDM, and software deployment, for teams of all sizes.

What happens if something breaks after hours?

P1 incidents (full outages) are covered by on-call infrastructure support. P2 and below are handled the next business day with a same-day target.

Can you replace our current IT provider?

Yes. We handle the full transition including documentation and credentials. Most clients are transitioned within 2 to 3 weeks.

Do you support businesses outside Canberra?

Our managed services are Australia-wide. On-site visits are available in and around Canberra. Remote-only clients across AU are fully supported.

IT Systems & Security

Your IT, finally boring.

Google Workspace and Microsoft 365 setup, cloud infrastructure, and device management, delivered as a single managed service under a documented uptime commitment. We take full accountability for your stack so you never have to chase a vendor again.

Documented

Uptime commitment

Data sovereignty

24/7

Monitoring

◆ What's Included

Everything in the IT Systems & Security pillar.

Google Workspace & Microsoft 365

Complete mailbox, calendar, and file migration
MX, SPF, DKIM, and DMARC configuration
Departmental access and profile provisioning
Post-migration hypercare support

Cloud Infrastructure

Azure and cloud server management
Domain, DNS, and email configuration
Server patching, snapshots, and monitoring
Firewall rule logging and access control

Device Management

Mac and PC fleet management via MDM
Employee onboarding and offboarding kits
Software licensing and patch management
Mobile device management (iOS & Android)

Backup & Disaster Recovery

RTO and RPO target workshops
Immutable cloud backup architecture
Automated backup and state retention
Failover testing and verification

◆ Tools & Platforms

The stack we use to deliver it.

Microsoft 365Google WorkspaceAzureIntuneJamfAutopilotCloudflareVeeam

◆ Outcomes

What you can expect.

Documented

Uptime commitment

Written into every managed agreement and reported monthly.

30 days

Onboarding

From kickoff to a fully managed environment.

24/7

Monitoring

Infrastructure alerts around the clock.

Data sovereignty

All data stored in Australian data centres by default.

◆ How We Deliver It

The process, step by step.

Assess

We review every device, account, licence, and configuration. Yours to keep.

Migrate

We standardise and migrate your stack to the right tools, cleanly and with minimal downtime.

Protect

Backup, disaster recovery, and access controls put in place across the environment.

Operate

Ongoing monitoring, patch management, and updates, all included monthly.

◆ FAQ

Questions about IT Systems & Security.

◆ The Full Stack

Explore the other pillars.

Each service is stronger when the others run alongside it.